Terms of Use
Last updated: 27/05/2026
Eligibility to Use the Site
Winterform’s website and services are intended for use by individuals who are 18 years of age or older. By accessing or using our site, you confirm that you are at least 18 years old.
No Use by Minors
Winterform does not knowingly collect, store, or use personal information from anyone under the age of 18. Individuals under 18 are not permitted to create an account, submit personal information, or use any part of the site that requires registration.
If we become aware that personal information has been submitted by someone under 18, that information will not be knowingly used, posted, or retained.
Registration Restrictions
You may not register for or use any Winterform services that require an account if you are under 18.
Acceptance of Terms
By accessing or using the Winterform website (the “Site”), you agree to be bound by these Terms of Use and all applicable policies referenced on the Site. If you do not agree, you must discontinue use of the Site.
Changes to These Terms
Winterform may update or modify these Terms at any time. Changes take effect once posted on the Site. Continued use of the Site indicates acceptance of the updated Terms.
Your Responsibilities
By using the Winterform website, you acknowledge and agree to the following:
All information you provide through the Site is true, accurate, complete, and up to date.
You will comply with all applicable laws and any instructions we provide on‑screen or in writing regarding your use of the Site or placement of orders.
You will immediately notify us if you suspect any unauthorised use of your account or any security breach, and you will take prompt steps to secure your account (including updating your password).
You will review product labels and instructions before using any item.
You will not use the Site for any activity that is unlawful, infringes intellectual property rights, breaches standards or codes, or violates these Terms.
Use of the Site
You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the Site.
You must not:
Interfere with the Site’s functionality
Attempt to gain unauthorised access to systems or data
Use automated tools to scrape or collect information
Upload harmful or malicious content
Winterform reserves the right to suspend or restrict access to the Site at its discretion.
Prohibited Conduct
You agree that you will not:
Use the Site in any way that restricts or interferes with another user’s experience.
Upload, distribute, or link to any content containing viruses, malware, or harmful code.
Make fraudulent, speculative, or misleading enquiries or purchases.
Create accounts using automated tools, impersonate another person, or use someone else’s details without permission.
Interfere with the normal operation of the Site, including actions such as overloading, flooding, spamming, or attempting to crash the Site.
Attempt to access data, servers, or accounts that you are not authorised to access.
Probe, scan, or test the vulnerability of any system or network without proper authorisation.
Send unsolicited emails, promotions, or advertising through the Site.
Forge or manipulate email headers or identifying information.
Knowingly or negligently transmit viruses, worms, trojans, or other malicious code.
Use robots, spiders, scraping tools, or automated systems to access or index any part of the Site.
Use the Site in any manner inconsistent with these Terms.
Account Registration
If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity under your account.
Winterform may suspend or terminate accounts that violate these Terms or appear fraudulent.
Product Information
We aim to provide accurate descriptions, images, and details for all products. However, colours, materials, and sizing may vary slightly due to manufacturing processes or screen displays.
Winterform reserves the right to modify or discontinue products at any time.
Pricing & Payments
All prices are listed in the currency shown at checkout and may change without notice.
By placing an order, you authorise Winterform and its payment partners to charge your selected payment method.
If a pricing error occurs, Winterform may cancel or adjust the order and will notify you.
Orders & Fulfilment
Placing an order does not guarantee acceptance. Winterform may refuse or cancel orders due to:
Stock availability
Payment issues
Suspected fraud
Incorrect information
Once an order is placed, changes may not be possible. Shipping and delivery estimates are provided for convenience and are not guaranteed.
Shipping
Shipping times, costs, and regions are outlined on our Shipping page.
Winterform is not responsible for delays caused by carriers, customs, weather, or other factors outside our control.
Shipping Availability by Product
Winterform ships to select regions only. Not all products are available for delivery to every country we ship to. Each product page clearly states which countries that specific item can ship to, based on supplier logistics, regional restrictions and carrier availability. By placing an order, you acknowledge that shipping availability varies by product and that items can only be delivered to the countries listed on their individual product pages. For full region information, visit our Shipping Countries page.
Returns & Exchanges
Our Returns Policy forms part of these Terms.
Items must meet the return conditions listed on the Returns page.
Winterform reserves the right to refuse returns that do not meet these requirements.
Intellectual Property
All content on the Site — including text, images, graphics, logos, product designs, and layout — is owned by or licensed to Winterform.
You may not copy, reproduce, distribute, or modify any content without written permission.
User Content
If you submit reviews, comments, photos, or other content (“User Content”), you grant Winterform a non‑exclusive, royalty‑free licence to use, display, and share that content for marketing or operational purposes.
User Content must not be unlawful, misleading, or infringing.
Third‑Party Services
The Site may link to third‑party websites or services. Winterform is not responsible for the content, policies, or practices of these external sites.
Disclaimer of Warranties
The Site and all content are provided “as is” and “as available.”
Winterform does not guarantee uninterrupted access, error‑free operation, or complete accuracy of information.
Limitation of Liability
To the fullest extent permitted by law, Winterform is not liable for:
Indirect, incidental, or consequential damages
Loss of data, revenue, or profits
Issues arising from your use of the Site or products
Your sole remedy for dissatisfaction with the Site is to stop using it.
Indemnification
You agree to indemnify and hold Winterform harmless from any claims, losses, or damages arising from your misuse of the Site or violation of these Terms.
Privacy
Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.
Governing Law
These Terms are governed by the laws of Australia. Any disputes will be handled by the appropriate courts within Australia.
Contact Information
For questions about these Terms, contact us at: