Privacy Policy

Last updated: 01/05/2026

Winterform (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect information that helps us process orders, improve our services, and provide a smooth shopping experience.

Information you provide directly

  • Name

  • Email address

  • Shipping and billing address

  • Payment details (processed securely by third‑party providers)

  • Account login details (if you create an account)

  • Messages or enquiries sent to our support team

Information collected automatically

When you browse our site, we may automatically collect:

  • IP address

  • Device type

  • Browser type

  • Pages viewed

  • Time spent on the site

  • Referring website

  • General location (non‑precise)

This data helps us improve site performance and user experience.

Information from third‑party services

We may receive information from:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping partners

  • Analytics tools (e.g., Google Analytics)

  • Marketing platforms (e.g., email providers)

  • Supplier platforms (e.g., Syncee)

These services only provide information necessary to fulfil your order or improve our operations.

How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Provide order updates and tracking

  • Respond to enquiries and support requests

  • Improve website performance and user experience

  • Personalise content and recommendations

  • Prevent fraud and maintain security

  • Comply with legal obligations

We do not sell your personal information.

Payment Information

Winterform does not store full credit card details.

All payments are processed securely through PCI‑compliant third‑party providers such as:

  • Stripe

  • PayPal

  • Apple Pay

  • Google Pay

These providers handle your payment information according to their own privacy policies.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep your cart active

  • Remember your preferences

  • Analyse site traffic

  • Improve performance

  • Support marketing and retargeting

You can disable cookies in your browser settings, but some features may not function correctly.

Sharing Your Information

We may share your information with trusted third parties only when necessary, including:

  • Payment processors

  • Shipping carriers

  • Fulfilment partners

  • Supplier platforms (e.g., Syncee)

  • Website hosting and analytics providers

  • Email and marketing platforms

These partners only receive the information required to perform their services.

We do not sell or rent your information to advertisers.

Data Storage & Security

We take reasonable steps to protect your information from loss, misuse, unauthorised access, or disclosure.

Security measures include:

  • Encrypted connections (HTTPS)

  • Secure payment gateways

  • Access controls

  • Regular system monitoring

No online system is 100% secure, but we work to protect your data to the best of our ability.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Opt out of marketing communications

  • Request a copy of your data

To exercise these rights, contact us at contact@winter-form.com.

Email & Marketing Communications

You may receive emails about:

  • Order confirmations

  • Shipping updates

  • Account notifications

  • Promotions or product updates (only if you opt in)

You can unsubscribe from marketing emails at any time.

Third‑Party Links

Our website may contain links to external sites.

We are not responsible for the privacy practices of those websites.

Children’s Privacy

Winterform does not knowingly collect personal information from individuals under 18.

If we learn that information has been submitted by someone under 18, we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time.

Changes take effect once posted on this page.

Contact Us

For questions about this Privacy Policy or your personal information, contact us at:

contact@winter-form.com