Privacy Policy

Introduction

At Winterform, privacy is treated with the same care and precision as our craft. This policy explains how your information is collected, used, and protected when you interact with our website, make a purchase, or contact our team. Everything is handled quietly, respectfully, and with intention.

Information We Collect

We may collect:

• Personal details you provide (name, email, shipping information)
• Order and payment information
• Account details if you create an account
• Website usage data (analytics, cookies, browsing behaviour)
• Any information shared when contacting Customer Care

How Information Is Used

Your information is used to:

• Process and fulfil orders
• Provide customer support
• Improve website performance
• Personalise your experience
• Communicate important updates
• Maintain security and prevent fraud

Cookies & Tracking

Winterform uses cookies and similar technologies to:

• Enable essential site functions
• Analyse performance
• Understand browsing patterns
• Improve navigation

You may disable cookies in your browser settings, though some features may not function correctly.

Third-Party Services

We work with trusted third-party providers for:

• Payment processing
• Shipping and logistics
• Website hosting
• Analytics tools

These partners receive only the information necessary to perform their services.

Data Security

We take reasonable steps to safeguard your information through secure systems, encrypted payment gateways, and controlled access.

While no system is entirely risk-free, Winterform is committed to maintaining a secure environment.

Your Rights

Depending on your location, you may have rights to:

• Access your personal information
• Request corrections
• Request deletion
• Withdraw consent for marketing
• Request data portability
• Object to certain types of processing

To exercise these rights, contact our Customer Care team.

Data Retention

We retain personal information only as long as necessary for:

• legal compliance
• order fulfilment
• customer support
• business operations

Retention periods vary depending on the purpose. After this period, information is securely deleted or anonymised.

Children's Privacy

Winterform does not knowingly collect personal information from individuals under 16.

If such information is discovered, it will be removed promptly.

Policy Updates

This Privacy Policy may be updated occasionally to reflect changes in our practices or legal requirements.

Continued use of the site indicates acceptance of the revised policy.

In Keeping With Our Values

Your information is handled with the same responsibility we apply to our materials and craft. Just as each Winterform piece is made with intention, your data is treated with respect and precision.

Privacy is part of our quiet-luxury ethos — discreet, calm, and thoughtfully protected.

Customer Care Contact

For all privacy-related enquiries, please contact: contact@winter-form.com

Our team responds with calm, attentive support.