Returns Policy

Introduction

At Winterform, each piece is crafted with care, intention, and quiet precision. If something isn't quite right, our returns process is designed to be calm, simple, and handled with the same attention we bring to our work. This page outlines how we support you with clarity and ease.

Eligibility

You may request a return within 14 days of receiving your order.

To be eligible, items must be:

• Unworn
• Unwashed
• Unaltered
• In original condition
• With all tags and packaging intact

Items that show signs of wear or damage may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

• Thermals
• Gloves
• Beanies
• Neckwarmers
• Items marked "Final Sale"
• Any item that has been worn, washed, or altered

Faulty Items

If you believe your item is faulty, please contact us with:

• Clear photos of the issue
• Your order number
• A short description of the fault

Our team will assess the item with care. If confirmed faulty, you may choose a replacement, repair (where possible), or refund. All faulty-item returns are handled internally with discretion.

Starting a Return

To begin a return, please reach out to our Customer Care team: contact@winter-form.com

We will provide private instructions and return details once your request is approved. All shipping information is shared directly with you for security and discretion.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is confirmed faulty.

We recommend using a trackable service. Winterform is not responsible for parcels lost in transit.

Refunds

Once your return arrives and is inspected, we will notify you of approval or rejection.

Approved refunds are issued to your original payment method within 5–7 business days.

Shipping fees are non-refundable.

Exchanges

We do not offer direct exchanges.

If you wish to exchange an item, please return it for a refund and place a new order.

International Returns

International customers may return items following the same process.

Return shipping costs and any customs fees are the responsibility of the customer.

Our Approach

Returned items in suitable condition may be restocked. Others are responsibly recycled or repurposed with care.

Every Winterform piece is crafted with intention. Our returns process reflects the same respect for quality and longevity — thoughtful, measured, and serene.

Customer Care

For all return enquiries, please contact: contact@winter-form.com

Our team responds with calm, attentive support.